Useful links

You may find the following pensions-related websites and contact details useful.

The LSF does not accept responsibility for the content of external websites.

The Government has introduced a ‘guidance guarantee’ that all individuals with a defined contribution pension scheme will be offered free and impartial guidance at the point of retirement. This:

  • covers a range of options to help you make sound decisions and take informed action, whether that’s seeking further advice or purchasing a product;
  • tells you about the different types of pension and what you can do with your defined contribution pension pot - what’s tax free and what’s not; and
  • is offered face to face by Citizens Advice or by phone from The Pensions Advisory Service.

The LSF is a defined benefit pension scheme so PensionWise will not directly advise you on the options under the Fund (unless you have paid Additional Voluntary Contributions). However, it would be worth mentioning that you have this entitlement should you discuss other defined contribution benefits with PensionWise.

Phone number: 0800 138 3944

The Pensions Advisory Service (TPAS) is an independent voluntary organisation set up to give free help and advice on occupational or personal pension issues.

Phone number: 0800 011 3797

If TPAS is unable to help, you can contact the Pensions Ombudsman, who can investigate and determine any complaint or dispute of fact or law.

Phone number: 0800 917 4487

The Pensions Regulator is a regulatory body set up to encourage high standards and good practice in the running of work-based pension schemes in the UK. It provides a wide range of guidance, set out as Codes of Practice, to help trustees to better manage their pension schemes, and also offers training modules for trustees.

If you’re still unsure about your options we recommend you speak to a financial adviser. You can find one in your local area on the Unbiased website. Please note, financial advisers will usually charge a fee for their services.

Phone number: 0800 023 6868

This website brings together a wide range of public service information and services online.

This is a Government site that offers free and impartial money advice, with tools and calculators to help you with all aspects of financial planning.

Phone number: 0800 138 7777

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