Logging into your account - help


If you are having trouble logging into your account, please first read the pensions portal guide, which takes you through the registration and login process step by step. Alternatively, please see the questions below, which may help you find the answer.


Pensions portal guide

1. The LOGIN button doesn’t work

Have you registered? If not, click the REGISTER button and follow the instructions.

2. I’ve registered but can’t sign in

Have you completed the registration process by activating your account? If not, please check your email inbox and follow the activation link in the email to complete your registration.

3. I haven’t received my activation email, what should I do?

Check in your spam or junk email folder in case the activation email is there. If the activation email doesn’t come through, email lsfsupport@wordshop.co.uk or call the helpline on 0800 319 6057.

4. I’ve forgotten my password

You will need to reset your password. Click on ‘Forgotten your password?’ and follow the instructions to choose a new password and reset. You will need to verify your details again.

Please note: you will not be able to log in until you have activated your account by following the instructions on the activation email.

5. How do I reset my password?

Follow the ‘Forgotten your password?’ link and follow the instructions to choose a new password and reset. You will need to verify your details again.

Please note: you will not be able to log in until you have activated your account by following the instructions on the activation email.

6. The activation link in the email doesn’t work

Copy and paste the link into your web browser. If you still have a problem, email lsfsupport@wordshop.co.uk or call the helpline on 0800 319 6057.

7. Is there a helpline I can call?

Yes – if you have not been able to solve the problem, please call the helpline to speak to an adviser on 0800 319 6057 or email lsfsupport@wordshop.co.uk

Please note: this helpline is for registration and login issues only. For further information about your pension contact LSF Pension Administration on 0207 648 8970 or email admin@lsf.org.uk.

If you are still having trouble logging into your account, please contact the user helpline:

Email: lsfsupport@wordshop.co.uk

Phone: 0800 319 6057

Please note: this helpline is for registration and login issues only. For further information about your pension contact LSF Pension Administration on 0207 648 8970 or email admin@lsf.org.uk.

Your session will expire in xx.xx
Continue or Log Out